ENJOY THE BEST TRAVEL EXPERIENCE

Things have changed. And so have we.

As the world faces an unprecedented health crisis, we have put special measures in place to provide you with a safe and flexible travel experience. 

‘Safety Programme’, our #1 commitment

Icon_tick.png ‘Zero contact’ policy 

Icon_tick.png Stringent cleaning and disinfection of stations and vehicles

Icon_tick.png Social distancing practices and processes implemented 

Your safety is our top priority!

All vehicles undergo a stringent cleaning and disinfection process.

Take a look!

MOVE WITH CONFIDENCE

Benefit from a contactless experience
We strictly comply with hygiene and social distancing best practices

Pick up, drive and return your car safely

We pride ourselves in ensuring all along your customer journey a clean and safe experience. We strictly comply with WHO and local health authorities recommendations and follow best in class cleaning and disinfection protocols.

Frequently Asked Questions

Can I travel into a designated red zone with one of your vehicles?

It is no longer permitted to travel outside the UK in a rental vehicle until further notice. In the rest of countries we are not implementing any travel restrictions for our vehicles. Customers should follow local authority guidance on travel restrictions.

Can I move through any country of the European Union with this vehicle?

Under no circumstances can our vehicles be taken off the island of Ireland. Vehicles may travel into Northern Ireland and you must inform us of this on collection of the vehicle as charges may apply. Customers should follow local authority guidance or travel restrictions. Our standard policy and charges for one-way hires for drop off in different stations applies.

Am I sure I won’t be contaminated by renting one of your vehicles. Do you put in place a special preparation of the vehicles?

All our vehicles are cleaned before hire and we have implemented additional cleaning measures including sanitising surfaces within the vehicle.

What will happen to my car rental if I suspect I have been infected or have been confirmed as infected with COVID-19 and need to quarantine while I am renting with you?

We’re here to support you. During your car rental period, if you become infected or suspect you have been infected and need to quarantine and therefore cannot return your rented car, please inform us immediately. A 9 day-period must be respected for the car in order to minimize any risk of passing on the infection to other customers and therefore the vehicle will remain with you during this 9-day period, but you will not be charged for the rental from the day you contact us. Please do not touch the vehicle during this period. If you do not inform us of the reasons why the car has not been returned, we may have to charge you for additional days, which is clearly not our intention if you’ve been infected or quarantined.

Do you have any insurance that covers cancellations in case of force majeure or contingencies as confinement?

The insurance has to be contracted by customers to cover their risks. However, due to the situation, we have implemented a new Safe & Flex policy. Europcar provides both flexible adjustments and cancellation free of charge for all of our customers. Enjoy free and unlimited modifications, free cancellations up to 48h before pick-up.