MOVE SAFELY WITH FLEXIBILITY
ENJOY THE BEST TRAVEL EXPERIENCE
Things have changed. And so have we.
As the world faces an unprecedented health crisis, we have put special measures in place to provide you with a safe and flexible travel experience.
‘Safety Programme’, our #1 commitment
‘Zero contact’ policy
Stringent cleaning and disinfection of stations and vehicles
Social distancing practices and processes implemented
‘No contact’ vehicle collection service available at Dublin Airport – GoCar by Europcar
Your Safety Is Our Top Priority
All vehicles undergo a stringent cleaning and disinfection process.
Take a look!
MOVE WITH CONFIDENCE
Benefit From A Contactless Experience
We strictly comply with hygiene and social distancing best practices. We pride ourselves in ensuring all along your customer journey a clean and safe experience. We strictly comply with WHO and local health authorities recommendations and follow best in class cleaning and disinfection protocols.
Pick up, drive and return your car safely
FREQUENTLY ASKED QUESTIONS
Can I move through any country of the European Union with this vehicle?
Under no circumstances can our vehicles be taken off the island of Ireland. Vehicles may travel into Northern Ireland and you must inform us of this on collection of the vehicle as charges may apply. Customers should follow local authority guidance or travel restrictions. Our standard policy and charges for one-way hires for drop off in different stations applies.
Am I sure I won’t be contaminated by renting one of your vehicles. Do you put in place a special preparation of the vehicles?
What will happen to my car rental if I suspect I have been infected or have been confirmed as infected with COVID-19 and need to quarantine while I am renting with you?
We’re here to support you. During your car rental period, if you become infected or suspect you have been infected and need to quarantine and therefore cannot return your rented car, please inform us immediately.
A 9 day-period must be respected for the car in order to minimize any risk of passing on the infection to other customers and therefore the vehicle will remain with you during this 9-day period, but you will not be charged for the rental from the day you contact us.
Please do not touch the vehicle during this period. If you do not inform us of the reasons why the car has not been returned, we may have to charge you for additional days, which is clearly not our intention if you’ve been infected or quarantined.
Do you have any insurance that covers cancellations in case of force majeure or contingencies as confinement?
The insurance has to be contracted by customers to cover their risks. However, due to the situation, we have implemented a new Safe & Flex policy. Europcar provides both flexible adjustment or cancellation free of charge for all of our customers up to 48h before pick-up.