REPLACEMENT CARS

An interim mobility solution for insurance partners, body-shops, breakdown assistance companies, fleet management firms and auto dealerships. A responsive vehicle replacement service available 24 hours a day, year-round and nationwide. Clients include Aviva Insurance, RAC Breakdown and AIG Insurance.

Key Benefits

  • Direct delivery & billing for insurers requiring replacement car rentals for policyholders and non-fault third-parties

  • Online booking platform allows users to manage the entire rental process

  • Every customer allocated dedicated account manager

  • Available to fleet managers in need of commercial and private vehicles

  • Dedicated delivery service

  • Operating from 22 nationwide locations, with out-of-hours service available at 14 branches

  • Out of hours service for emergency breakdown partners, 24/7, 364

  • Like-for-like solutions for manufacturers, including Volkswagen, Audi and BMW

The permanent onsite presence of a Europcar agent, who oversees all reservations, account updates, billing, data compilation, as well as the dispatch of replacement vehicles, adds significant value to the service we deliver on behalf of our automotive clients. Europcar are flexible in their approach and understand that our automotive clients expect us to deliver continuous improvements in key areas such as the provision of client brand replacement vehicles and speed of response.

Noel Cox - Business Development Manager, Allianz Global Assistance

“The scope of Europcar’s national presence, as well as the depth and diversity of their replacement fleet, has benefitted us and our clients. Almost regardless of where or when a breakdown may occur, or the type of vehicle that requires replacing, the Europcar team has been able to accommodate our needs.”

Sarah Curran, Rescue Centre Manager, The AA

Alternative 2 Leasing By Europcar

Car replacement rental, like all our core services, is underpinned by the unique Europcar lease model. Dynamic and fluid, Alternative 2 Leasing employs fixed rates and rolling monthly contracts and affords the customer the flexibility to adapt or update their mobility requirements as the need arises. Our clients are unencumbered by restrictive long-term agreements or the prospect of depreciation costs.

Online Fleet Management

A single point of access where all account details can be managed, monitored and reviewed. This is our centralized automated portal to reserve vehicles, schedule their delivery and collection, and conveniently amend reservations, 24/7, 365. Inbound and outbound international can be overseen from this point, with all billing remaining in Ireland. Also available to users of our corporate car-sharing service.

Portal

Online Portal

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Drivers

Manage Drivers

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Deliveries

Arrange Deliveries

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Contact

Account Contact

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Local Knowledge

All 20 of our nationwide branches are staffed by agents with intimate knowledge of their locality including local body shops and accident repair centres. It is they, in tandem with the account managers who are in regular contact with clients, who ensure the timely delivery and or collection of replacement vehicles to the appropriate locations. And so, be it face-to-face or over the phone, customers know they are being advised by people who can facilitate their needs on a regional and national level.

Replacement Experts

Amy Sheils
Amy Sheils RCR Support Manager
Following five stellar years as a Europcar supervisor at Dublin Airport, acquiring a keen insight into the car rental business, Amy Sheils took up her current position as a Replacement Car Rental support manager and now applies her vast industry knowledge to a considerable portfolio of customer accounts.
Conor Devaney
Conor DevaneyRCR Support Manager
An alumnus of our Graduate Programme, Conor quickly moved up the ranks to be appointed Replacement Car Rental support manager. Having previously been an account manager for Allianz Worldwide Partners, one of our most active replacement accounts, Conor now applies his expertise, dedication and customer rapport to multiple assignments.
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